Refund policy

Returns Info

Within 30 days of receipt of your order, you may return any item for a full refund, under the following conditions:
• Items must be in their original condition, with original packaging and accessories
• Packaged merchandise must be unopened
• Apparel must not be worn or washed and must be returned in a new and sellable condition. Any tags, labels or packaging must not be removed or damaged from the product.

• We do not offer exchanges or refunds for international orders for change of mind, wrong size or incorrectly purchased items.
• We can process returns and refunds only for items purchased from a SONY MUSIC Site.

Returns Process
Please do not return your item(s) to us without a return authorisation. Any items without authorisation may not be processed and you will be responsible for collecting your item from us and any additional shipping charges incurred.

• Send an email to hs-au@ceremonyofroses.com with your original order number and any supporting documentation (for damaged or wrongly packed items, please send photo evidence)

• You will receive a response within 48 hours from our customer service team.
• If your return is authorised, you will be sent further details on returning your item. Do not return your item without authorisation.
• For approved returns, an exchange for the same item or any item that we carry that is of equal or lessor value ONLY, provided that stock is available.
• An exchange will only be processed once all items have been returned. The customer is responsible for the items being returned undamaged.
• Please ensure you pack the return items adequately as we will not accept returns that are damaged in transit.

Damaged or exchange items?
Please contact Customer Service to organise an exchange or refund. We are not able to process exchanges online. We are not responsible for items damaged, lost or stolen due to negligence by postal or courier companies.